Public Service Announcement

When you call Discover card customer service, the very first thing you have to do is enter the last 4 digits of your Discover card, last 4 digits of "your social security number", and your ZIP code. It's important to note here that "your social security number" and "your ZIP code" do NOT mean "your social security number" and "your ZIP code"; it means the social security number and ZIP code of the primary cardholder, which may or may not be you.

Discover card apologizes for the inconvenience of refusing to even let you talk to a real person without providing something it specifically did not ask for.